Terms of Service

These Terms of Service ("Terms") govern your use of https://funeralprogramcreator.com (the "Service"), operated by Funeral Program Creator ("we", "us"). By using the Service or making a purchase, you agree to these Terms.

1. The Service

Funeral Program Creator is an online design tool that lets you create funeral programs, obituaries, prayer cards, thank-you cards and related memorial materials, preview them for free, and purchase print-ready digital files. We do not print or ship physical products.

2. Purchases and payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: Paddle processes the payment, calculates and collects any sales tax or VAT, issues your receipt and invoice, and issues refunds. Billing questions (charges, receipts, invoices, payment methods) can be sent to Paddle via the link in your receipt email or at paddle.net. Questions about your design, your files or downloads are handled by us at [email protected]. Prices are shown in US dollars and are one-time payments; applicable sales tax or VAT is calculated at checkout. There are no subscriptions or recurring charges.

Current products: Obituary PDF ($2.99), Print-ready funeral program ($4.99) and Memorial bundle ($9.99). The contents of each product are described on our pricing page.

3. Delivery of digital files

After payment is confirmed, your files are made available immediately on your order page, and a private download link is emailed to the address you provide. You may edit your design and download your files again at no extra cost. Please keep your download link private; anyone with the link can access the files.

4. Refunds

We offer a 14-day money-back guarantee. You can request a refund either by emailing [email protected] (we will arrange it through Paddle) or directly from Paddle using the link in your receipt. Refunds are paid by Paddle to your original payment method. See our Refund Policy for details.

5. Your content

You keep all rights to the text and photos you upload ("Your Content"). You grant us a limited licence to store and process Your Content solely to provide the Service – for example, to show previews and generate your files. You confirm that you have the right to use any photos and text you upload and that Your Content does not infringe anyone else's rights or break any law.

6. Our designs and content

The themes, layouts, software and website content are owned by us. When you purchase files, you receive a personal, non-exclusive licence to print, copy and share those files for the memorial they were made for, including printing them through any print shop. You may not resell our templates or use the Service to build a competing product.

7. Acceptable use

You agree not to misuse the Service, including by uploading unlawful, hateful or infringing content, attempting to access other users' data, interfering with the Service's operation, or using automated means to scrape it.

8. Accuracy and proofreading

You are responsible for checking the accuracy of names, dates, service details and all other content before printing. Our obituary writer generates a draft from the information you provide; please review it carefully. We are not responsible for printing costs arising from errors in content you supplied.

9. Availability and changes

We work hard to keep the Service available but cannot guarantee it will be uninterrupted or error-free. We may update features, designs and these Terms from time to time. Material changes will be posted on this page with a new "last updated" date.

10. Disclaimer and limitation of liability

The Service is provided "as is" without warranties of any kind, to the extent permitted by law. To the maximum extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits any rights you have under applicable consumer protection law.

11. Termination

You may stop using the Service at any time. We may suspend access for any user who breaches these Terms.

12. Contact

Questions about these Terms? Email [email protected] or use our contact page.