Privacy Policy

Funeral Program Creator ("we", "us") respects your privacy and the sensitive nature of the information families share with us. This policy explains what we collect, why, and the choices you have.

Information we collect

• Design content – the names, dates, text and photos you enter to create a program, obituary or card.
• Email address – provided at checkout so we can send your receipt and download link, or when you contact us.
• Payment information – handled entirely by our reseller and Merchant of Record, Paddle.com. We never see or store your full card details. Paddle shares with us limited order information such as the transaction ID, amount and status.
• Technical data – standard server logs (IP address, browser type, pages requested) kept for security and troubleshooting.
• Browser storage – we store a draft identifier in your browser's local storage so you can return to your design. We do not use advertising cookies.

How we use information

• To show your live preview and generate your files
• To process orders and deliver downloads
• To send transactional emails such as receipts and download links
• To answer support requests
• To keep the Service secure and prevent abuse

We do not sell, rent or share your personal information for marketing. We do not use your content to train AI models.

Service providers

We use a small number of trusted providers to run the Service: Paddle (payments and tax), Resend (transactional email delivery) and our hosting provider (servers and database). They process data only on our instructions and are bound by confidentiality and data protection obligations.

Data retention

Drafts and purchased designs are retained so that you can edit and re-download your files. Unpurchased drafts that have not been edited for 12 months may be deleted. Order records are kept as long as required for accounting and tax purposes. You may ask us to delete your designs and personal data at any time.

Your rights

Depending on where you live (for example under the GDPR, UK GDPR or CCPA), you may have rights to access, correct, delete or export your personal data, and to object to or restrict certain processing. To exercise these rights, email [email protected]. We will respond within 30 days.

Security

All traffic is encrypted with HTTPS. Designs and orders are protected by long, random access tokens, and downloads are only available after a verified payment. No system is perfectly secure, but we take reasonable measures to protect your information.

Children

The Service is not directed to children under 16, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. Changes will be posted here with a new "last updated" date.

Contact

Questions about privacy? Email [email protected] or visit our contact page.