Refund Policy

We want every family to be completely comfortable with their purchase. Because you can preview your entire design for free before buying, we hope you'll know exactly what you're getting – but if something isn't right, we'll make it right.

Who handles what

• Payments and refunds – Paddle. Paddle.com is our reseller and the Merchant of Record for every order. Paddle takes the payment, issues your receipt, and pays out every refund.
• Your design and files – us. For problems with your program, obituary, cards or downloads, email [email protected]. We fix file issues and can also arrange a refund through Paddle for you.

14-day money-back guarantee

If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the purchase date. You don't need to give a reason, though we always appreciate knowing how we could improve.

How to request a refund

1. Email [email protected] from the address you used at checkout, or use our contact form.
2. Include your order number (from your receipt email) if you have it.
3. We'll arrange the refund through Paddle and confirm by email, usually within one business day.

Alternatively, you can request a refund directly from Paddle using the link in your Paddle receipt email or at paddle.net. Either route gives you the same 14-day guarantee.

How refunds are paid

Approved refunds are processed by Paddle to your original payment method. Depending on your bank or card provider, it can take 5–10 business days for the refund to appear. Once a refund is issued, the download links for that order are deactivated.

Problems with your files

If your files don't print correctly or you notice a problem, please contact us first – we can usually fix it the same day, and you can make unlimited edits and re-download at no extra cost. Your 14-day refund right still applies either way.

Duplicate purchases

If you were accidentally charged twice for the same design, contact us and we'll refund the duplicate in full, regardless of the 14-day window.

Questions

Email [email protected] – we're happy to help.